Poppi Pop Support
Help with Poppi Pop
For Poppi Pop support, email ThirtyOne Games at hello@thirtyonegames.com. We read support messages and use them to fix bugs, answer purchase questions, and improve future updates.
Before you email
For the fastest help, include:
- The device model and iOS version
- What happened and what you expected
- A screenshot if it helps explain the issue
- For purchase issues, the product you were trying to restore or unlock
Common questions
Restoring purchases
Open Poppi Pop, go to Settings, and tap Restore Purchases. Use the same Apple ID that made the original purchase.
Locked modes or packs
Some modes and theme packs are optional one-time purchases. If something you bought still looks locked, restore purchases first.
Parent gate
Before any real purchase, Poppi Pop shows a quick parent gate. This is designed to keep purchases in adult hands and cannot be skipped.
Progress and achievements
Poppi Pop saves progress on your device. If the app is deleted or device storage is cleared, local progress may be removed.
Sound and voice prompts
Open Settings in Poppi Pop to turn sound effects, music, and voice prompts on or off independently.
Privacy
Poppi Pop is designed without third-party ads and keeps purchases behind a parent gate. For details about data, purchases, diagnostics, and support messages, read the ThirtyOne Games Privacy Policy.